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Terms & Conditions



With the number of COVID-19 cases in Chicago and Cook County on the rise, and in light of the current stay-at-home advisory for the City of Chicago, the Cook County Department of Corrections (CCDOC) is temporarily suspending in-person visits at the jail.

In June, the Cook County Jail was one of the first jails or prisons to re-instate in-person visitation, using an outdoor, socially distant setting in which all visitors are screened and their temperatures are taken prior to meeting with their loved ones who are in custody. For months, detainees were able to safely meet with family and friends. Like detainees, the people who visit them come from the community, where current test positivity rates for Chicago and Cook County are at 15.6% and 15.2% respectively. While CCDOC has had great success containing the virus, given the strong encouragement by state and local health officials to promote staying at home and the current test positivity rates in the community, this temporary modification will help protect the health and safety of staff and detainees.

Jail staff, in close coordination with our partners at Cermak Health Services, continue to combat the virus through proven interventions such as social distancing, limited movement, and aggressive testing protocols. Video visitation will continue to be provided to detainees as it has since April, and in-person visitation will be reinstated soon as it is safe to do so.

Notice: New Inmate Phone Service Provider

Beginning June 13, 2019, Cook County Jail will have a new service provider for detainee phone calls called Legacy Inmate Communications. Funds for the previous provider, Securus, will no longer be accepted for detainee phone call payments. Securus prepaid account balances must be used by June 13, 2019.

To ensure a seamless transition between providers, members of the public wishing to receive calls from a detainee are encouraged to set up pre-paid accounts to their home, cell phone or international telephone number. These accounts will be used to pay for detainees’ phone calls made to a specific number. Money may be added to these accounts beginning June 7.

After June 13, the public may also deposit money to detainees’ prepaid cardless debit calling account. These funds may be used by a detainee to call any number.

Information on the new phone provider and the types of accounts offered may be found here.

Information on how to set up a prepaid account may be found at connect.legacyinmate.com

Questions may be directed to Legacy’s 24/7 friends and family call center at 1-800-356-8390

Legacy Inmate Communications Calling Rates:
Local $0.06 Per Minute
Intrastate $0.06 Per Minute
Interstate $0.06 Per Minute
International (Mexico & Canada) $0.08 Per Minute
International (All Others) $0.13 Per Minute

Do you know someone struggling with substance abuse? Please click the link below for more information on how to help and to find treatment.

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